Frequently asked questions
How do I activate my account?
After creating an account, it is automatically activated. You will automatically receive a confirmation email for this.
Where do I redeem my gift card/discount code?
Do you have a gift card or discount code. Then enter the relevant code during the checkout process of the shop. The desired fields are visible in this screen.
How do I change my shipping address?
You can change your shipping address in your personal account.
Where can I find the items in the webshop?
Shop your desired items easily and quickly in the shop.
How can I track my order?
After ordering your desired items you will automatically receive a track & trace code by email. This allows you to view the shipment and expected delivery date of your order.
Do you ship internationally?
We also ship internationally. The shipping costs for order within and outside Europe are calculated when you place the order. Click here for an overview of the shipping costs to all countries.
