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FAQ
Do you have a question about our products, the ordering process, or maintenance? Chances are you'll find the answer below. We've collected the most frequently asked questions for you. Can't find your question? Please feel free to contact us personally.
About our bridles
Every UNIQ Bridle is a combination of three pillars: 1) An anatomical design that avoids the sensitive nerves and muscles of the horse's head. 2) The use of top-quality, supple Italian leather for maximum comfort and durability. 3) The ability to fully personalize the bridle to your own taste.
An anatomical bridle is designed to distribute pressure evenly and to avoid key nerve pathways, muscles, and the cheekbone. This provides the horse with more comfort and freedom of movement, resulting in a better connection and improved performance.
We exclusively use carefully selected, animal-friendly Italian leather. The soft padding under the headpiece and noseband is made of supple calfskin for extra comfort.
Ordering & Customization
This is a unique, two-step process. In Step 1, you fill out the form on our website to design the complete look of your bridle. In Step 2, we personally contact you to discuss all the measurements in detail, ensuring we can guarantee a perfect fit.
Not a problem at all! The personal consultation after your design request is specifically for perfecting the sizing. We will guide you through the measuring process and may ask for photos. This way, we ensure together that the size is 100% correct.
Because each custom bridle is assembled by hand, the production time is, on average, 6-8 weeks after the final confirmation of the order and payment.
Shipping & Returns
Yes, we ship our products worldwide. Shipping costs are calculated at checkout, depending on the destination.
Standard, non-personalized products can be returned within 14 days. For custom-made bridles ('Create Your Bridle'), returns are not possible. However, we do offer our Fit Guarantee: in the unlikely event that something does not fit perfectly, we will work with you to find a suitable solution.
Care & Warranty
To keep your leather bridle in top condition, we advise cleaning it with a damp cloth after each use and regularly treating it with a quality leather cream or balm.
We offer a 6-month warranty on all product and manufacturing defects. For the browbands we give a 3 years warranty for stones that fall out.
Add additional information about refund policy.
Account
After creating an account, it is automatically activated. You will automatically receive a confirmation email for this.
You can change your shipping address in your personal account.